FAQ
Frequently Asked Questions
Welcome to Liberty Electronics’ FAQ section. Below are answers to some of the most common questions from our customers. If you still need help, feel free to contact our support team via Customercare@libertyelec.ng or call 08067668196.
Are all your products original?
Absolutely! All our products are authentic, quality-tested, and sourced directly from trusted suppliers and brands.
We do not sell clones, copies, or fake devices.
1. Does Liberty Electronics offer a warranty on all products?
We offer a 7–14 day store warranty on used devices only.
Brand-new items come with a manufacturer’s warranty, which can be claimed through the brand’s authorized service centers.
2. What does the store warranty cover?
Our store warranty covers factory-related faults or performance issues.
It does not cover damage caused by power surge, water exposure, drops, or careless handling.
3. What do I need to make a warranty claim?
You must present the original purchase receipt and the product in its current condition for inspection.
Warranty claims without receipts will not be processed.
4. Can I get a refund instead of a replacement under warranty?
Yes, you can choose a refund instead of a replacement for eligible warranty claims.
However, a 10% service charge will be deducted from the refund amount.
5. Do you accept trade-ins?
Yes, we offer a trade-in program for customers who wish to upgrade their devices.
Simply bring your old device along with its receipt for evaluation.
If you don’t have the receipt, a valid means of identification (e.g., National ID, Driver’s License, or Passport) will be required.
6. How is the value of my trade-in device determined?
Our technicians will inspect your device and determine its value based on condition, functionality, and current market price.
You’ll be informed of the value before finalizing the trade-in.
7. Can I get a refund after payment?
No. Once payment is made and the transaction is completed, no cash refunds are issued.
Please ensure you inspect and confirm your item before making payment.
8. How can I contact Liberty Electronics for support?
You can reach our support team through:
- Email: customercare@libertyelec.ng
- Phone: 08067668196
- Instagram: @libertyelec.ng
9. Where is Liberty Electronics located?
We are based in Abuja, Nigeria, and serve customers nationwide through our online store at www.libertyelec.ng
